Terms & Conditions

PERSONAL INFORMATION

DENEDS Company Ltd. is the licensed owner of the brand eddMart.com and the website www.eddmart.com (”The Site”). DENEDS Company Ltd. respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by DENEDS Company Ltd. on the Site. As a visitor to the Site/Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site, you agree to the collection and use of your data by DENEDS Company Ltd. in the manner provided in this Privacy Policy.

 

SERVICES OVERVIEW

As part of the registration process on the Site, DENEDS Company Ltd. may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

 

ELIGIBILITY

Services of the Site would be available to only select geographies in Ghana. Persons who are "incompetent to contract" within the meaning of the Ghanaian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

 

LICENSE & SITE ACCESS

DENEDS Company Ltd. grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DENEDS Company Ltd.. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DENEDS Company Ltd. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of DENEDS Company Ltd. and its affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing the Site’s or DENEDS COMPANY LTD.’s name or trademarks without the express written consent of DENEDS Company Ltd. Any unauthorized use terminates the permission or license granted by DENEDS Company Ltd.

 

ACCOUNT & REGISTRATION OBLIGATIONS

All registered users have to keep their account and registration details current and correct for communications related to their purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.

PRICING

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

 

CANCELLATION BY CUSTOMER

You as a customer can cancel your order anytime up to 2 hours prior to the preferred delivery slot you have chosen for delivery by mailing us at cancelorders@eddmart.com you can also call us at our customer care to cancel the orders but within the operational hours of our call center that is 8:00 am to 10:00 pm all 7 days of the week. In such a case we will refund any payments already made by you for the order within 14 days of your cancellation in the form of a gift voucher. This can be used to pay your subsequent shopping bills when you shop at Eddmart.COM. You can also mail us at cancelorders@eddmart.com for a refund of the paid amount directly to the debit / credit card from which you have made the payments. We shall refund the amount back to your debit / credit card within 14 days of receiving such a request.

 

PARTIAL CANCELLATION BY CUSTOMER

You as a customer can partially cancel your order anytime up to 2 hours prior to the preferred delivery slot you have chosen for delivery by mailing us at cancelorders@eddmart.com you can also call us at our customer care to cancel the orders but within the operational hours of our call center that is 8:00 am to 10:00 pm all 7 days of the week. In such a case we will refund any payments already made by you for the order within 14 days of your cancellation only in the form of a gift voucher. This can be used to pay your subsequent shopping bills when you shop at EDDMART.COM.

 

CANCELLATION BY SITE

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

While every effort has been taken to label the products accurately, errors in data entry and update may occur. eddMart.com reserves the right to cancel the order in case a transaction has been made where the prices indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. eddMart.com has full right to cancel any order which does not fall under the service criteria and/or is not from the city, pin code or area where we are currently not servicing. eddMart.com reserves all rights to cancel any order at any time.

 

RETURN & REFUNDS

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery(and not beyond that) if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to you through a voucher code on your mail within 14 days. This can be used to pay your subsequent shopping bills when you shop at eddMart.com. Once the delivery of the products ordered is received by you we will not honour any return.